Welcome to the support page for the BMC Wholesale mobile app. Here you'll find answers to common questions and ways to reach our team.
BMC Wholesale is a B2B platform restricted to approved wholesale customers. To request an account, please email support@bmcwholesale.com with your business information. After approval, we'll send you your login credentials.
Please email support@bmcwholesale.com from your registered email address. We will manually reset your password and send you new credentials securely.
Make sure you're using the correct email and password. After too many failed attempts, your account is temporarily locked for security. Wait 15 minutes and try again, or contact support if the issue persists.
Browse the Inventory tab, tap "Reserve" on any item, choose your quantity, and confirm. Your reservation enters a "pending" state and a BMC team member will review and approve it shortly. You'll receive a push notification when your reservation is approved or if there's an issue.
The Member Score is a measure of your engagement and reliability as a wholesale customer. It's calculated from four components: Grade C purchases (35 pts), reservation reliability (25 pts), confidence in devices/returns (20 pts), and purchase volume (20 pts). A higher score may unlock benefits such as priority access to inventory and weekly auctions.
Each week, a lot of Grade C devices is put up for auction. Place a bid on the total lot value (not per unit). Bid increments are $20. The auction runs for 7 days; the highest bidder at the end wins the entire lot. Push notifications keep you informed of outbids and auction endings.
Try pulling down on the list to refresh. If filters are applied (visible as chips below the search bar), try clearing them. If you still see nothing, contact support — the inventory may be temporarily empty or there may be a sync issue.
All BMC Wholesale data is stored on secure servers in Canada. See our Privacy Policy for details on what we collect and how we use it.
Go to the Profile tab and tap "Sign out". Your secure session tokens are removed from your device immediately.
On iOS: Settings → Notifications → BMC Wholesale → toggle Allow Notifications off.
On Android: Settings → Apps → BMC Wholesale → Notifications → toggle off.
Try these steps in order:
Verify notifications are enabled both in the app permissions and in your device's system settings. Try signing out and back in — this re-registers your device for push notifications.
Our team is happy to help. Email us at support@bmcwholesale.com with:
We typically reply within one business day.